Regular passive cable or adapter does not work. Please make sure to use an active DisplayPort to HDMI adapter or cable. Please make sure that you are using a high quality cable such as DisplayPort 1.2 cable to carry signal between your Thunderbolt 3 dock and your display. Also to connect in between CalDigit’s Dock and your computer, please use CalDigit’s Thunderbolt 3 cable, NOT Apple’s USB-C 2m white charging cable.įor DisplayPort -> DisplayPort or DisplayPort -> mini DisplayPort monitor: If your monitor connecting to the DisplayPort interface on CalDigit’s Thunderbolt 3 Dock has no video output, please check the monitor input settings (from OSD menu if there is one) and cable/adapter connections.
Otherwise, please check your cable and make sure that it is using DP 1.2 or higher. If you are connecting from DisplayPort to HDMI/VGA/DVI, please make sure to use an active adapter.
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